Shipping & Cancellation
Last Updated January 15th, 2024
Everything you need to know about our shipping process, delivery timeframes, and cancellation policy for a seamless shopping experience.
Table of contents
Fast & Reliable Delivery
At eatmilay, we are committed to delivering your skincare products safely and on time. We work with trusted logistics partners to ensure your products reach you in perfect condition. Learn more about our shipping options and cancellation policy below.
1. Shipping Information
🎉 FREE Delivery PAN India
Enjoy free delivery on all orders above ₹699 across India. No hidden charges, no conditions—just free shipping to your doorstep!
At eatmilay, we're committed to delivering your favorite skincare products safely and swiftly across India. We work with trusted logistics partners to ensure your products reach you in perfect condition, every time.
- Fast Processing: 100% of orders are shipped within one business day of order confirmation
- Weekend Orders: Orders placed over the weekend are processed and dispatched on Mondays
- Secure Packaging: All products are carefully packaged with protective materials to prevent damage during transit
- Real-Time Tracking: Receive shipment notifications via WhatsApp and SMS with tracking information and online tracking links
2. Delivery Timeframes
We understand you're excited to receive your products! Here's what you can expect:
Standard Shipping
Orders placed before 12:00 PM are typically received within 5-7 working business days across India. Local deliveries may happen on the same day or the next day.
Important Notes:
- •Working days exclude Sundays and public holidays
- •Orders placed on Saturdays, Sundays, or public holidays are processed on the next working day (Monday or the first working day after)
💡 Pro Tip: Place your order before 12:00 PM on weekdays for the fastest delivery experience!
3. Shipping Locations
We deliver to most locations across India with various payment options available:
- Delivery to all serviceable pin codes across India
- Cash on Delivery (COD) available in most locations
- International shipping currently not available
- Check delivery availability by entering your pin code at checkout
- PO Box addresses not accepted for delivery
4. Shipping Charges
Our shipping charges are designed to be fair and transparent, with free shipping available for eligible orders:
Standard Shipping Rates
Free Shipping: Enjoy free shipping on all prepaid orders above ₹899. COD orders are subject to standard shipping charges plus ₹20 handling fee.
5. Order Processing & Potential Delays
We strive to process and ship your orders as quickly as possible. However, certain circumstances may cause delays:
Payment Information Issues
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed by an additional 2 business days. Please ensure all payment details are correct at checkout.
Out-of-Stock Items
Orders containing out-of-stock item(s) may take an additional 7-15 business days to process and ship. We'll notify you immediately if any items in your order are temporarily unavailable and provide you with options.
Incorrect or Incomplete Address
Important: If your package is returned to us due to an incorrect or incomplete address provided at checkout, you will be responsible for all delivery costs to re-deliver your order to the corrected address.
We are not responsible for the loss of your order if the address provided is incomplete or incorrect. Please double-check your shipping address before completing your purchase.
6. Cancellation Policy
We understand that sometimes you may need to cancel your order. Here's our cancellation policy:
Free Cancellation Window
Orders can be cancelled free of charge within 24 hours of placing the order, provided they haven't been shipped.
- Cancellation requests must be made via email or customer support
- Once shipped, orders cannot be cancelled but can be returned
- Prepaid order refunds processed within 5-7 business days
- COD orders have no refund process for cancellations
- Custom or personalized products cannot be cancelled once production begins
7. How Do I Know That My Order Has Been Shipped?
We keep you informed every step of the way! Once your order has been shipped, you will receive a shipment notification via:
- WhatsApp Notification: Instant shipment alert with tracking details
- SMS Notification: Text message with tracking information and a direct link to track your package online
- Email Confirmation: Detailed shipping confirmation sent to your registered email address
You can track your package in real-time using the tracking number provided. Simply click the tracking link in your notification or visit our website to check your order status.
8. Damaged or Delayed Packages
Damaged Parcels
If your parcel is received in damaged condition, please contact us immediately. We will provide a full refund or arrange to ship a new parcel at no additional cost to you. Your satisfaction is our priority!
Delayed Parcels
While we ensure timely dispatch of all orders, we cannot take responsibility for delays caused by courier partners or external factors beyond our control. In such cases, customers are requested to wait until the parcel is delivered. We recommend tracking your order using the provided tracking number and contacting the courier partner directly for delivery updates.
9. Special Circumstances
Please note that delivery times may be affected by:
- Festivals & Holidays: Extended delivery times during Diwali, Holi, and other major festivals
- Weather Conditions: Monsoons, cyclones, or extreme weather may cause delays
- Peak Sale Periods: Higher order volumes during sales may extend processing time
- Force Majeure: Natural disasters, strikes, or other unforeseen circumstances
We will keep you informed of any delays and work to minimize their impact on your order delivery.
10. Contact Us
Need help with shipping or have questions about your order? We're here to help:
Email: shipping@eatmilay.com
Customer Support: support@eatmilay.com
Phone: +91-XXXXXXXXXX
WhatsApp: +91-XXXXXXXXXX
Support Hours: Monday to Saturday, 10:00 AM - 7:00 PM
Address: eatmilay Private Limited, [Your Business Address], India